Privacy policy

1. Definitions

Personal Information: Data identifying or linked to an individual, including health-related data.

Health Information: Physical or mental health, medical history, treatments, lab results, and related data.

User Content: Information you upload or transmit through the Service.

De-Identified Data: Data with personal identifiers removed such that individuals cannot reasonably be re-identified.

Third-Party Services: External applications that may interact with the Service.

Processing: Operations performed on Personal Information, including collection, storage, use, and disclosure.

2. Information We Collect

Voluntarily provided: name, contact details, date of birth, payment information, health records, audio recordings, and support communications.

Automatically collected: device identifiers, IP addresses, browser details, operating system information, diagnostic logs, and performance data.

From third parties: healthcare providers, insurers, connected devices, and AI vendors where applicable.

3. How We Use Your Information

We use your information to operate and improve the Service, process AI transcription and analysis, provide personalized features, maintain system security, complete transactions, and ensure legal compliance.

AI and machine-learning technologies may be used to generate summaries, identify patterns, and provide insights, but these outputs are inherently limited and may be incomplete or inaccurate. They do not constitute medical advice.

4. Disclosure of Your Information

Your information is shared with your authorization to healthcare providers, caregivers, and connected devices you have enabled.

We may disclose information without consent where legally required, to prevent imminent harm, to investigate violations of our Terms, to protect the security of the Service, or in connection with a corporate transaction such as a merger or acquisition.

5. Data Security

We employ commercially reasonable technical, administrative, and physical safeguards to protect your information, including encryption, access controls, and network monitoring.

No method of storage or transmission is entirely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention and Deletion

We retain your information as long as necessary for operations, legal compliance, and contractual obligations. Upon a verified deletion request, we will honor it subject to technical feasibility and applicable legal requirements. Removal from all backup systems is not immediately guaranteed but will occur within our standard backup rotation cycle.

7. Cross-Border Data Transfers

Your information may be transferred to and processed in jurisdictions that provide different levels of data protection than your home country. Where required by applicable law, we implement Standard Contractual Clauses or other appropriate safeguards for cross-border transfers, including transfers from the European Economic Area, United Kingdom, and India.

8. Your Privacy Rights

Subject to applicable law and identity verification, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@sanavo.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 18 without verified parental or guardian consent. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information.

10. Emergency Situations

In the event of a medical emergency, we may share relevant health and location information with emergency responders or healthcare providers to protect life and safety. This disclosure is made in good faith and in accordance with applicable law.

11. Changes to This Policy

We will communicate material changes to this Policy via the Service or by email before they take effect. Continued use of the Service after such notice constitutes your acceptance of the updated Policy.

12. Apple App Store Disclaimer

If you access the Service through the Apple App Store, the relationship is solely between you and Sanavo, Inc. Apple Inc. is not a party to this Privacy Policy and bears no responsibility for the Service or its data practices.

13. Contact Us

For privacy-related inquiries, data access requests, or to exercise your rights, contact:

Privacy Officer: privacy@sanavo.com
Legal Department: legal@sanavo.com
General Support: support@sanavo.com

Sanavo, Inc.