Terms of service

1. Acceptance of Terms

This legally binding contract governs your access to and use of the Sanavo healthcare management platform, including websites, mobile applications, software, tools, content, and related services. By creating an account or using the Service in any way, you acknowledge reading and agreeing to these Terms, the Privacy Policy, and incorporated terms. Disagreement means you must not use the Service. Continued use after updates constitutes acceptance of new versions.

2. Definitions

Content: Information, data, text, graphics, images, audio, video, and other materials available through the Service.

User Content: Content you submit, upload, transmit, or make available, including health records, audio files, messages, or data.

Company Content: Content owned or licensed by the Company, including proprietary software, algorithms, AI models, databases, trademarks, logos, documentation, and intellectual property.

Healthcare Provider: Licensed medical professionals using the Service professionally.

Third-Party Services: Applications, devices, platforms, or content from non-Company entities.

3. Eligibility

Service use requires being at least 18 years old or the legal age of majority in your jurisdiction, unless using with verified parental or guardian consent. You represent having legal authority to enter this Agreement and that registration information is truthful and complete. If accessing on behalf of another person or entity, you represent full authority to bind them. The Service is not intended for jurisdictions where it would require licensure as a medical provider or violate applicable law.

4. Description of the Service

Sanavo is a proprietary healthcare information management platform providing tools for organizing, analyzing, and facilitating health-related information, communications, and activities. Features may include secure storage and processing of User Content, information exchange between authorized parties, analytical or interpretive outputs, and educational community content. Some features incorporate automated or AI-driven functionalities for data organization, summarization, or processing. The Company may modify, suspend, or discontinue any feature without liability, subject to applicable law.

5. Medical Disclaimer and AI Limitations

The Service is intended solely for general informational and educational purposes and is not, and should not be relied upon as, professional medical advice, diagnosis, treatment, or prescription. You remain solely responsible for obtaining timely medical care from qualified healthcare providers and must not delay or disregard such care based on Service information. Contact local emergency services immediately in emergencies.

Any AI-generated, algorithmic, or automated outputs are inherently limited, may contain inaccuracies, omissions, or biases, and are not substitutes for professional judgment. All outputs must be independently reviewed and validated by licensed healthcare providers before reliance. The Company does not act as a covered entity or business associate under U.S. healthcare privacy regulations, does not sign Business Associate Agreements, and does not undertake related obligations. Users are solely responsible for ensuring compliance with applicable privacy and security laws in their jurisdiction.

6. Beta and Experimental Features

The Service may include features labeled beta, preview, experimental, or similar. These are provided for evaluation only, may contain defects or inaccuracies, may be discontinued anytime, and are provided as-is without warranties. Use of such features is entirely at your own risk.

7. License Grant and Restrictions

Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for lawful personal, non-commercial purposes. All other rights are reserved. You may not reproduce, distribute, modify, create derivative works, publicly perform, display, transmit, or exploit any Service portion except as expressly permitted. You may not decompile, reverse engineer, disassemble, bypass security features, or attempt deriving source code or algorithms. You may not use the Service for competitive analysis or developing competing products.

8. Third-Party Services and Links

The Service may provide access to Third-Party Services or external website links. The Company does not control and is not responsible for such services, sites, content, policies, or practices. Third-Party Services use is at your own risk and may be subject to additional terms.

9. User Content and Ownership

You retain ownership of your User Content. By submitting it, you grant the Company a worldwide, royalty-free, sublicensable, transferable license to host, store, process, reproduce, adapt, publish, distribute, and display such content as necessary to operate, maintain, and improve the Service and as permitted under our Privacy Policy.

You represent having all necessary rights to grant this license and that your User Content will not violate any law or infringe third-party rights.

10. Prohibited Conduct

You must not use the Service for unlawful purposes or violating these Terms, including fraud, impersonation, harassment, defamation, unauthorized access, malware introduction, scraping, or Service interference. Recording or uploading data without appropriate consent from all participants is prohibited.

11. Suspension and Termination

The Company may suspend, restrict, or terminate your account or Service access anytime, with or without notice, if reasonably believing you violated these Terms or endangered Service security or integrity. Upon termination, your Service use right ceases immediately, and data may be deleted according to retention policy.

12. Fees and Payment

The Company may charge fees for certain features under posted billing terms. Subscriptions renew automatically until canceled, and partial-period fees are non-refundable except where required by law.

13. Data Security

The Company implements commercially reasonable safeguards, including encryption, access controls, and monitoring. However, no system is entirely secure. The Company is not liable for unauthorized access, loss, or data alteration except where prohibited by applicable law.

14. Data Retention and Deletion

Data may be retained for operational, legal, and compliance purposes as long as necessary. Verified deletion requests will be honored subject to technical feasibility and legal obligations; immediate, complete deletion from all systems is not guaranteed.

15. Warranties and Disclaimers

The Service is provided as-is and as-available without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant uninterrupted or error-free operation.

16. Limitation of Liability

To the fullest extent permitted by law, the Company and its affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability shall not exceed amounts paid in the twelve months preceding the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company and affiliates from all claims, damages, liabilities, costs, and expenses arising from Service use, Term breaches, rights infringement, or regulatory actions related to your conduct.

18. Dispute Resolution and Arbitration

Any dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its rules, in the county and state of the Company's principal place of business, in English, on an individual basis. You waive the right to jury trial or class action participation. You may opt out within thirty days of accepting these Terms.

19. Governing Law and Venue

These Terms are governed by California laws, without regard to conflict of law principles. Subject to arbitration, any court action shall be in state or federal courts in Santa Clara County, CA.

20. Force Majeure

The Company shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, outages, or governmental actions.

21. Notices

Notices must be sent by email to legal@sanavo.com or certified mail to the principal business address. The Company may provide notices via the Service, email, or account contact information.

22. Survival

Provisions regarding intellectual property, disclaimers, liability limitations, indemnification, dispute resolution, and other rights or obligations that by nature should survive termination remain in effect after termination.

23. DMCA Compliance

If you believe any content infringes your copyright, notify legal@sanavo.com with all required DMCA information.

24. Apple App Store Disclaimer

If accessing the Service via the Apple App Store, you acknowledge these Terms are solely between you and the Company, not Apple Inc., and Apple is not responsible for the Service or its content.

25. Interpretation

Headings are for convenience only and shall not affect interpretation. Words like including, such as, and similar terms are deemed followed by without limitation.

26. Assignment

The Company may assign its rights and obligations under these Terms without restriction. You may not assign or transfer your rights without prior written consent.

27. Entire Agreement; Severability; No Waiver

This Agreement constitutes the entire agreement regarding the Service, superseding all prior agreements. If any provision is held invalid, remaining provisions remain in force. Company failure to enforce any provision is not a rights waiver.